Refund policy

Cancellation & Claims

No cancellation or partial cancellation of any order by the Customer shall be accepted by JTC Import/Export Pty. Ltd. unless it has first consented in writing to such cancellation or partial cancellation and unless a cancellation charge which shall not be unreasonably determined by JTC Import/Export Pty. Ltd. so as to indemnify JTC Import/Export Pty. Ltd. against all loss, without limitation has been paid by the Customer. Cancellation will not be accepted on goods that are not regular stock which are in the process of manufacture or ready for shipment.

All complaints, claims or notification of lost Goods, incomplete Goods, Goods damaged in transit or Goods that do not comply with the Customer's purchase order or instructions must be submitted by the Customer to JTC Import/Export Pty. Ltd.in writing within seven (7) business days of the date of the invoice rendered for the Supply of the Goods. Otherwise, the Customer shall be deemed to have accepted the Goods and shall not refuse to pay for the Goods on the basis that they were lost, incomplete, damaged in transit, or do not comply with the Customer's purchase order or instructions.